MONSTER CABLE® - Frequently Asked Questions (FAQ)


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Monster FAQs DISPLAY FAQs IN:
Monster Cable Home AV
Monster Power - Power Centers
Monster Apple Products
Monster Performance Car and iCruze
Custom Installation
Monster Central Remotes and Lighting
Professional Musical Instruments
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What is microfiber?
Microfiber is a tightly wound dielectric insulator wrapped around each different group of windings on each conductor. This helps maintain control over the effects of Monster’s Bandwidth Balancing design.

What is Time Correct technology?
Monster’s way of compensating for something called "Velocity Propagation" or better known as the skin effect. An analog audio signal passing through a copper cable succumbs to this law of physics in which bass frequencies tend to gravitate towards the center of the cable; higher frequencies are forced to the outer portion of the cable. The higher mass bass frequencies create a magnetic field in the center of the cable while traveling through the conductor, which impedes those lower frequencies. This impedance forces those lower frequencies to arrive at their destiny (the speaker or amp) delayed, which causes a mild distortion in the waveform. Monster utilizes multiple gauge windings to help compensate for this distortion. Large, solid-core copper strands in the center for bass frequencies (containing higher mass) and smaller gauges wrapped around the solid core conductor to delay the mid’s and high’s ensuring that the entire bandwidth of frequencies arrive in uniform.

What is magnetic flux tube?
This is a specially-designed dielectric tube that runs down the middle of a group of different gauge windings. This helps break up the magnetic field generated from the current flowing through the cable’s conductors. We wrap the larger solid-core conductors (the culprit of this magnetic field) around this dialectric for maximum affect.

How long can I run my speaker cables?
We recommend that if you run cable lengths in excess of fifty feet, you should use at least 14 gauge, 12 gauge is optimal.

What is the warranty on my cables?
Lifetime Warranty

Do I need a special type of cable to install behind walls/construction?
Yes, you want to use a UL(Underwriters Laboratory) approved cable. Monster Cable manufactures a full line of UL approved cables you can examine under the "Custom Install" category of the FAQ section.

What are Monster Locks?
Monster Locks are an original design concept created by Monster Cable for complete termination flexibility of your speaker cables. Special gold-plated high-performance termination blocks located at the end of each pair of conductors that are threaded. Next, purchase the correct Monster Lock connectors required by your amp and speaker configuration and simply screw them on. If ever the need to change that configuration occurs, you only need to change the connectors without soldering.

What is PEX dielectric?
PEX is a special dielectric or insulation that insulates each conductor from each other to help eliminate noise.

What are "turbine" connectors?
Monster’s unique turbine design allows for maximum contact pressure, contact points and contact mass, all of which are highly important for signal transfer. This design also adds strength and durability. It is often helpful to turn the connector clockwise, to the right, when plugging in or removing the cable.

Does Monster use oxygen-free copper?
Yes. Monster Cable uses extremely high grade, oxygen-free copper to prevent corrosion and maximize conductivity

What is Multi-Twist construction?
Multi-Twist construction is a design where the positive and negative conductors within a cable are tightly twisted together causing any external noise or interference to cancel itself out. This design was originally used by Bell Labs during its infancy to run long lengths of cable throughout the country to cancel out noise.

Why use braided copper and foil shielding?
Braided copper has been proven to the most effective way to repel RFI(radio frequency interference). Foil shielding is the most effective way to shield against EMI(electro- magnetic interference).

Why use gold plated connectors?
We use gold because it doesn’t corrode and looks excellent.

What should be the longest length to run my interconnect cables?
We don’t advise running your cables any more than thirty feet to prevent significant signal loss. If you are using balanced (XLR or TRS type) it is possible to run cables much longer.

Will I notice a difference if I hook up my cables in the wrong direction?
You probably will not, but if you think that you are experiencing noise problems, check that they are. Cables are directional for shielding purposes only. Should you not see these arrows, remember that the signal flow should go in the same direction of the print on the cable jacket, reading left to right away from the source (source to destination)

What is the "source" in terms of connecting my cables?
The source would be the origin of the signal or sound. This would be a CD player, phono player, VCR or whatever is generating the music or video and the arrows should point away from these "sources".

How long can I run an S-video cable?
We have run over 200 feet of S-video cable with almost no signal loss.

What is nitrogen-injected dielectric?
This is a dielectric molding that surrounds the conductor inside the jacket to maintain a 75 ohm resistance load within the cable. to keep a perfect 75 ohm load, there must be equal distance between the conductor and outer shield. to do this, we inject thousands of tiny nitrogen bubbles inside the dielectric that provides a walll between the conductor and shield. Maintaining this resistance is paramount for receiving a clear and precise picture.

Why do you use silver plating on the conductors?
We use silver plating because is the best conductor for electricity. Newer high-resolution TV’s as well as DVD’s and other digital sources of video information have an ultra wide bandwidth. To ensure the complete transfer of this ultra-wide bandwidth we chose silver.

What type of video cable is better?
From lowest to highest picture quality: composite (RCA or F-pin), S-video, component, and finally RGB.

What is the warranty on my cables?
Lifetime Warranty

Why do the cables have directional arrows?
This is done for shielding purposes only, a design where we do not solder the shield on the signal’s destination. This ensures that any noise picked up by the shield will not be transmitted into your signal path.

How long can I run my video cable?
We recommend that should you run more than fifty feet of cable, insert a line booster.

What is a "switched" outlet?
This type of outlet is controlled by the on and off switch.

What is an "unswitched" outlet?
This type of outlet remains on regardless of whether the main power switch is on or off. This feature is useful for VCR’s, receivers (if the remote turn-on is utilized), satellite receivers and any other remote controlled devices where constant power is needed.

What is a Joule rating?
A unit of measurement used in surge protective devices to measure current absorption.

Why are the outlets labeled?
On our higher end units(1000, 2000, 2500, 3500 & 5000) outlets are grouped by filter types designated by the lables. The filters are optimized to filter these types of signal sources to give you the best possible performance.

Does any current Monster Power units have voltage regulation?
Yes, the AVS2000. See Monster Voltage Stabililzers

Do your RF splitters have impedance matching capability?
Yes! This will maintain the picture integrity of your video signal.

What is the signal loss of your splitters?
Each split adds only two to three decibels of loss!

Do I need a special "RCA" type of connector for video cables?
Though signal will be transferred, for optimal results you should use a video connector to maintain a precise 75 ohm load.

Will the in-line amp work on my normal cable TV?
Yes! The ultra broad bandwidth line amps will work on almost any video source.

Where do I find the Underwriters Laboratory approval number?
It is printed on the cable's jacket.

Will RJ-11 jacks fit inside the RJ-45 inputs in your telecom modules?
Yes, but RJ-45 jacks will not fit in a RJ-11 input.

Do I need special connectors for MV-Quad and RG6?
Yes, due to the larger diameter of our cable, use the respective connectors for each connection.

What is the bandwidth if your RF/video termination blocks?
Two gigahertz.

What do I do with the Coax/Phone Cables included with my Monster Power Center?
These cables are used to hook up cable lines and phone lines through the Monster Cables Coax and Phone line connections for proper surge protection.

What do I do if I hear a high pitched alarm from the Monster Power Center?
Audible alarm sounds when the protection circuit has been disabled. The product should be immediately unplugged. Contact your dealer or Monster Cable for service.

Can I leave my Monster Power Center on all the time?
Yes, there is no harm done to the Power Center if it is left on at all times.

Will the Monster Power Center restrict current to my power amplifiers?
No. On the models that contain High Current Filters, we have passed over 21,000 watts of power through to demonstrate its capabilities. For Monster Power Centers that do not have High Current Filters, the fillter becomes saturated for a few Milliseconds but does not impede current flow.

Do you have online assistance for Monster Central?
Yes, Go to http://www.monstercable.com/mccs/

Are Monster Cable PS2 Gamelink Cables compatible with PS1?
Yes, these cables are compatible with both game systems.

How do I receive surround sound?
Surround sound is processed through a Audio/Video Receiver that is capable of decoding surround sound. Use of the Fiber Optice Toslink Connector, 100X or PLW100, is neccasary to transfer the surround sound information from your game station to your surround sound receiver.

Are Monster Cable Game Cables an officialy Licensed cable?
No, Monster Cable did not feel the extra money, to license the cables, was a good investment. Monster Cable would rather put more money into the technology of the cables. The consumer ultimately ends up with better performance from their game systems.

What are the lengths of the Gamelink Cables?
All Monster Cable Gamelink Cables are 10 feet long.

How do I receive High Definition from my game station?
Monster Cable Component Video Gamelink Cables will transfer Hi Def signals to your HDTV. Games must be encoded, in HD, in order to receive HD quality picture.

What do I do with the L/R analog audio cables if I am using the Toslink Cable for surround sound?
The L/R audio cables are not necassay to use when using the Toslink Cable for surround sound.

Why does my instrument cable have arrows?
There are two typical types of cable construction; coaxial and twisted pair. Coaxial construction, as used in our P500 Rock cable, consists of one conductor and the shield. Twisted Pair construction, used in our P500 Jazz and all Studiolink cables, utilizes two conductors and a shield. Connectors such as the RCA type and mono ¼" are considered Unbalanced connectors; due to their two contact surface areas, the tip and the sleeve. (Connectors such as XLR, TRS ¼" (Tip/Ring/Sleeve,) etc. are considered Balanced.) A coaxial cable terminated with an unbalanced connector, uses the conductor as the positive lead, terminated to the Tip, and the shield as the negative lead, terminated to sleeve. Monster Cable makes our Unbalanced cables, "Semi-balanced" by utilizing twisted pair cable. We use one conductor as the positive lead, terminated to the Tip, one conductor as the negative lead, terminated to the sleeve, and we terminate the shield to the Source side of the cable; thereby making the cable

Can my mic cable be used as a connection for powered speakers?
Yes - Powered speakers are expecting to see a Line Level signal, which Monster Mic Cables are capable of handling.

What is the Gauge of my Monster Speaker Cable?
Gauges are approx. in Monster Cables due to Time Correct windings and interior dielectrics: S100= ~16 Gauge, P500- ~14 Gauge and SP1000=~12 Gauge.

Will using a balanced 1/4" connector improve the noise rejection potential of my 1/4" connection?
Only if your 1/4" jack is balanced as well. Using a TRS (or balanced 1/4" connector,) in a TS jack can lead to signal loss. Use the right connector for your jack.

Will the Monster Cable SLDA88 snake work with my other DB25 connections?
Yes - As long as your DB25 connection follows the TASCAM pin out configuration.

How do I use a PowerBook as a DVD player on an external monitor or TV?
If your PowerBook has a DVD-capable optical drive, you can use your PowerBook as a DVD player to watch movies on an external monitor or television.

Basic Steps
1. Shut down the PowerBook and turn off the external monitor or TV.
2. Connect a video cable from the video output port on your PowerBook to the video input port on the monitor or TV. You'll have to find the right combination of ports on the computer and monitor or TV. For example, if your computer has an S-video output port and your TV has an S-video input, you could use that connection for the picture, and then connect an audio cable from the sound output port on your computer to the sound input port on the TV.
3. Turn on the monitor or TV, then start up your PowerBook. You'll probably also have to switch to the video input on your TV once it's on.
4. Make sure you can see the computer's desktop and menu bar on the monitor or TV. If not, ch

Is there a minimum number of playlist I should have setup in my iPod?
Yes. It depends on your factory car stereo. Between 5 and 10 depending on how many CDs your factory car stereo can control when it is connected to an external CD Changer. Most external CD Changers support 6 CDs, so 6 playlist should be the minimum. Most of GM vehicles, the external CD Changer can support 9 CDs, so you would need a minimum of 9 playlist. Name the playlist in the following format, 1iCruze, 2iCruze, 3iCruze or 1Classic, 2Rock, 3Jazz etc., so they are the first playlists iCruze “sees” when it connects to your iPod. Please also make sure that you have at least one song per playlist.

How many songs can I access on each playlist through my factory car stereo?
Unlimited. You can store an unlimited amount of songs on your playlists. Due to the limitations of most factory stereos you will only be able to directly access the first 99 songs in any playlist. If you allow the songs to continuously play, then you will be able to listen to more then just the first 99 songs in your playlist, but you will not be able to directly access them.

Will I still be able to use my iPod controls and display once I have connected to iCruze?
No. There are 2 reasons. #1 - It's a driver distraction and could be dangerous. #2 - For the utmost reliable data transfer possible, your iPod is placed into UART (Universal Asynchronous Receiver/Transmitter) mode which prevents the onboard controls/display from functioning.

I don't use a playlist. How do I play my music?
Unfortunately, you will need to set up a playlist in order for iCruze to function correctly.

How do I set up a playlist?
See your iPod owners manual and iTunes setup guide

What is the largest speaker wire you carry that will work with the the Monster adapters for a Home Theater in a Box" (i.e. Sony "Dream" System) system?
16 gauge would be the largest cable recommended with the Monster Home Theater Speaker Connection Kit. Examples are XP and XP-CI for in wall aplication.

How do I add an AV component that was not added during the initial setup?
To add a new component: 1. Click Add a Device in the Device table on your home page and follow the wizard's instructions. 2. When you have completed the wizard's instructions click Update My Controller.

How do I remove an AV component?
NOTE: Removing an AV component is not recommended and should only be done if the component is not part of your entertainment system. If any modifications have been made to the component, you will lose the changes when you remove it. If a component is not working the way you would like, read the FAQs, use the Help button, or contact Customer Support before removing it.

To remove a component: 1. Click Remove a Device in the Device table on your home page and follow the wizard's instructions. 2. When you have completed the wizard's instructions click Update My Controller.

How do I ensure the Monster Update, Device Tutor, and/or Monster Upgrade programs open when I choose
To ensure the Monster Controller applications open:
A. Install Software
1. Verify that Monster Controller Software has been installed on your computer by looking in the Applications folder on your local hard drive for the application file "Monster Controller". If it is not installed, log in to your Monster Controller account and click Software. Then click Download for Mac OS X (1.9MB / 5 min @ 56K). Save the file to your local hard drive.
2. Open the folder where you downloaded the file and open the subfolder Monster Controller Software. Double-click "Monster Controller Software.mpkg" to start the Installer.
3. Follow the online instructions to complete the software installation.
4. After the software installation has been completed, the Monster Controller application will automatically start and the Monster icon will be displayed in the Dock.
5. If the application does not automatically start , use Finder to open the Applications folder and then double-click the

What is my Monster Controller home page?
Your Monster Controller home page provides specific information about: your AV components and activities

configuring your Monster controller

Your Monster home page displays two tables, one that lists Components and one that lists Activities.

Returning to Your Home Page To return to your Monster Controller home page at any time, click Home from any page in your account.

NOTE: If you are on the Welcome page, click Home and then click More Options.

How do I change my Login ID or password?
You can change your Login ID, password, or any part of the profile you entered during your initial account setup.

To change your Login ID or password:
1. Click My Profile on your home page.
2. When you are finished changing your login ID or password, click Next.

How do I teach commands to the controller?
1. Click More Options next to the device on your Monster Controller home page.
2. Click Learn infrared commands.
3. Select the commands you want to teach the component.
NOTE: To teach a command that is not listed, in the Learn a New Command box enter the name of the command you would like to teach and click Learn New Command.
4. Click the Learn Selected Commands button and follow the instructions to teach the commands.
NOTE: "Your original controller" will appear beside the command on the infrared language page, indicating the command has been learned correctly.
5. When you have finished teaching the commands, click Done to return to your home page.
6. Click Update My Controller.

What is the difference between analyzed and Raw commands?
The difference between analyzed and RAW commands is analyzed commands are a condensed version of the commands from your original controller. They have been matched to a language in the public database for your components. Analyzed commands are more versatile and will allow you to efficiently control your components. RAW commands are stored exactly as your original component sends them. If analyzed commands are not properly controlling a specific function for your component, then try RAW commands.

How do I add an Activity that was not added during the initial setup?
To add an activity that was not added during the initial setup:
1. Click Add an Activity on your home page.
2. Click No - manually add an activity to my setup.
3. Select the type of activity you want to add.
4. Choose the option that best describes the activity.
5. Follow the instructions in the activity setup wizard.
6. When you have completed the wizard's instructions click Update My Controller.

How do I remove an Activity?
To remove an activity:
1. Click Remove an Activity on your home page and follow the wizard's instructions.
2. When you have completed the wizard's instructions click Update My Controller.

How do I rename a Device or an Activity?
Renaming a Device
To rename a Device:
1. Click More Options beside the Device on your home page.
2. Click the rename option.
3. Enter a new name for the Device and click Save.

Renaming an Activity
To rename an Activity:
1. Click Customize beside the Activity on your home page.
2. Click the rename option.
3. Enter a new name for the Activity and click Save.

Why can't I control the onscreen guide for my cable box?
It is possible the controller is unaware your cable box has an on-screen TV guide.

To control your on-screen guide with the controller:

1. Remove your current cable box from your configuration.
2. Add a new device: Digital Set Top Box.
3. After you have added the Digital Set Top Box you will need to run the setup wizard again by going to your home page and clicking Customize beside the Activity using the Digital Set Top Box.

How do I configure my Projector for two button presses to power off?
For specific instructions, click the scenario that best describes your power option:

a) My original controller uses two separate buttons for powering my projector on and off
b) My original controller uses one button for powering my Projector on and off

How do I change the list of Inputs for my Device?
1. Click More Options beside the device on your home page.
2. Click Adjust inputs and follow the online instructions.

How do I add an extra Device (Passthrough) and/or Command to an Activity that was not included in the wizard?
To add an extra Device or Command to an Activity:

Click Customize beside the appropriate activity on your home page.
Click Run the setup wizard again.
Follow the online instructions until you reach the "Confirmation" page. Select Yes, but I want to add more control of options and devices for this Activity and click Next.
Click Add next to the device(s) you want to control in the activity and click Save to continue setting up the activity.
Follow the online instructions until you reach the page with the heading "Choosing Custom Actions".
In either the Start Actions or Leave Actions table select the appropriate device to add action for, and then click Add.
From the next page, select the required IR, function, or input from the drop down lists.
You will be returned to the previous page and will see that the new operation has been added.
Click the Save button to save your changes and return to your home page.

How do I remove extra Commands from the startup of my Activities?
To remove an extra command from the startup of an activity:
Click Customize next to the desired activity on the home page.

Select Run the setup wizard again.
Follow the online instructions until you reach the "Confirmation" page. Select Yes, but I want to add more control of options and components for this Activity. Click Next.
You will now be given a list of components being used in the activity. Click Remove next to any component that is not required. Click Save.
Answer any questions that follow until you arive at the "Choosing Custom Actions" page.
Click the Remove button next to the command(s) you would like to remove from the list.
Once you have removed all of the operations for your Activity, click Next to save your changes.

Click Update My Controller.

How do I set the controller to leave my Digital Box, Satellite, PVR, Tivo®, Cable Box, or other component powered on all the time?
To set the controller to leave my Digital Box, Satellite, PVR, Tivo®, Cable Box, or other component powered on all the time:

1. Click More Options beside the component on your home page.
2. Click Adjust power settings.
3. Select I want to leave this component on all the time and click Next.
4. Answer any questions that follow.
5. Click Update My Controller.

When I watch TV, I would like to sometimes listen to the sound from my Stereo Receiver and at other times listen from the TV speakers when watching Television.
If you sometimes listen to the sound from the Stereo Receiver and at other times listen from the TV speakers when watching Television, add two separate Activities:

To add an Activity, please choose "Add an Activity" under the blue ?Activities" banner on your home page.

Choose No - manually add an activity to my setup.

Select the type of Activity desired.

Choose the option that best describes the Activity.

Follow the Activity setup wizard and choose the Television for sound.

Once you are back to the home page, add a second Activity by repeating steps 1 to 4.
Choose the Stereo Receiver for sound.

Choose Customize beside each of the newly created Activities and then choose Rename xxxx where xxxx is the name of the Activity.

Update the controller.

How do I setup Disc titles for my CD or DVD Jukebox?
To setup Disc titles,
1. Choose "More Options" beside the CD or DVD player on your home page.
2. Then choose "Change the Setup of this Device".
3. Follow the wizard (previous choices will be indicated with a green circle around the blue bullet) until the heading "Enter the number of CDs that your CD Jukebox can hold" appears.
4. Enter the number of Discs the Jukebox can hold and then click "Submit".
5. Choose the method of disc selection used by the Jukebox. When the wizard is complete you will be returned to your home page.
6. From your home page click on "Setup CD Media" next to the appropriate Device.
7. Enter the names of the Artists. Ensure that you enter each name in the correct row corresponding to the CD disc number (e.g. the number you would enter on your original remote to play that disc).
Note: please ensure you do not have duplicate names as only one will appear in the LCD screen of the remote.
8. Click on the links at the bottom of the page to

How do I add a Satellite Music Activity?
Choose Add an Activity under the blue Activities banner on your home page.
Choose No - manually add an activity to my setup.
Select Watch Television.

Choose Listen to Satellite.

Follow the Activity setup wizard.

Update the controller.

How do I change the length of the infrared command being transmitted?
To change the length of the infrared language,

1. Click on "More Options" beside the appropriate Device on yout home page.
2. Select "Troubleshoot".
3. Select "Show me more problems".
4. Then choose "My Device doesn't appear to receive every command correctly".
5. Choose one of the following:

My Device doesn't respond to some commands.

My Device responds too much to some commands. For example, volume up increases the volume too quickly.

6. Modify the number of repeats. The default is 3. Lower the number if the commands are repeating unnecessarily. Raise the number if the device does not respond to the commands.
7. Click "Save".

Update the controller.

My Device won't recognize the commands I have taught to the Monster Controller.
To teach commands for your Device that did not work properly in normal mode:

1. Click More Options beside the device on your Monster home page.
2. Click Learn Infrared Commands.
3. Click Custom. The page will reload.
4. Select the boxes for commands you would like to teach, and click Learn Selected as Raw.
NOTE: When teaching each command, press the button on the original controller for as long as required to control the device. The commands will be learned with the exact format that is sent by the original remote.

If you have any trouble teaching the commands in RAW, complete the following steps:

1. Verify you are pointing the original remote at bottom end of your Monster Controller, and are holding the remotes 2-4 inches apart.
2. Minimize the amount of light that could interfere with the learning process by covering the distance between the controllers. Block out sunlight, or turn off the lights.
3. Check that you have installed new batter

How do I adjust the Power Settings for my device?
For specific instructions, click the scenario that best describes the power settings for your device:

a) My original remote uses two separate buttons for powering my device on and off
b) My original remote uses one button for powering my device on and off
c) My original remote does not have power buttons or I would like to leave the device powered on all the time

Why does it take a long time to switch inputs?
When a Device is first entered into the web site, conservative delays are chosen between commands. This ensures that the Device is ready to receive each command sent to it. For most Devices this is acceptable, but for some Devices (such as televisions or cable boxes) it can be desirable to speed things up.

If the original remote for your Device has only one button that cycles through inputs, then choose 'Adjust Speed Settings' beside the appropriate Device, on your home page
When switching inputs, the 'Input Delay' controls the amount of time that the remote waits between sending the input command.
If the process is too slow, decrease the 'Input Delay' and click the 'Change' button.
Note: If you lower the delay too much, it is possible that your Device may not receive all commands that are sent to it, resulting in poor performance.
Update the controller.

When I press the Volume or Direction buttons, they move by two or three steps. How do I ensure that Volume or Direction Buttons only move one step?
To ensure that the Volume or Direction Buttons only move one step (no double commands), do the following:

1. Click on More Options beside the appropriate Device on your home page.
2. Select Troubleshoot.
3. Select Show me more problems.
4. Then choose My Device doesn't appear to receive every command correctly.
5. Choose My Device responds too much to some commands. For example, volume up increases the volume too quickly.
6. Change the number of repeats to 1. The default is 3. Lower the number if the commands are repeating unnecessarily. Raise the number if the device does not respond to the commands.
7. Click Save.

Update the controller.

When I change channels, the Television, Satellite, or PVR is missing numbers. How do I make sure no
To make sure numbers are not missed:
1. Increase the Inter-key Delay and click Change.
2. Click Update My Controller.
NOTE: If numbers are still being missed after several attempts at modifying the Inter-key Delay, set it to 500 ms, and move on to step 3.
3. Ensure that the Device is configured to send the correct number of digits. Click More Options beside the device.
4. Click Change the Setup of this Device. Follow the online instructions.
5. You will be prompted with the question "How do you select channels with your original controller?" Select the method you use.
6. Once the update has been made, click Quick Check and follow the online instructions.
7. Click Update My Controller.

The 'EZ Hex' file had errors in it. How do I fix this?
1. To ensure the applications open correctly, clear your computer's temporary internet files cache. To do this (using Internet Explorer only):

a) Open Internet Explorer.
b) Click Tools and click Internet Options.
c) Under Temporary Internet Files on General tab, click Delete Files.
d) Click OK to confirm the deletion of these files.
e) Click Update My Remote.
If you continue to experience the same problem, go to step 2:

2. In Internet Options click the Security tab and ensure the security level is set to "Medium".
3. Select the Privacy tab (if it exists in your version of Internet Explorer) and ensure the privacy level is set to "Medium".
4. Click OK.

Different Scripting Runtime dll needed?
To solve this error, download and install a newer version of Windows Script. Select the appropriate link for instructions:

Windows XP

http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
Windows Script 5.6 for Windows 98, Windows Millennium Edition, and Windows NT 4.0
http://www.microsoft.com/downloads/details.aspx?FamilyID=0a8a18f6-249c-4a72-bfcf-fc6af26dc390&DisplayLang=en

Automation Error. Run time -2147467259(80004005)?
To correct this error, do the following:

1. Restart the computer and try updating or learning again.

2. If the problem persists,

Uninstall the software from the computer.

Restart the computer.

Log in to your account and click on the Support link from the your home page.

Click Software in the Downloads section.

Follow the instructions to download and install the latest Software.

Try updating or learning again.

3. If the runtime error continues to occur, it may be related to the permissions you have on your computer. Please ensure that you have administrator permissions on the computer you are using. Repeat Step 2.

Access to specified device, path, or file denied? or similar message.
The Monitor software is not installed.
Choose the Support link from the top of your home page.

Click Software in the Downloads section.

Follow the instructions to download latest Software.

Update the controller.

How do I make backup copies of my Monster Controller's configuration?
To make backup copies of your configuration:

1. Ensure that the controller is not plugged in to the USB.
2. Click on Update My Controller from your home page.
3. Wait until the Update application pops up.
4. When the window pops up with the message No Monster Controller Detected, click the Exit button.
5. Then click the Troubleshoot button.
6. Select the radio button option that states The application did not launch automatically and click Next.
7. Right-click on the link that says Controller Data File (Update.EZHex) and then choose Save Target As....

How do I add commands when exiting an Activity?
To add commands when exiting an Activity, do the following:

From your home page select Customize next to the desired Activity.
From the next page select Run the setup wizard again.
Answer the questions in the activity wizard until you come to the "Confirmation" page. You will be given a summary of actions performed in this activity.
To add other components and/or commands to this activity select Yes, but I want to add more control of options and devices for this Activity. And click Next.
Click the Add Button next to any addition devices you wish to add to this activity. Click Save once you have added the necessary components.
Continue to answer the questions in the activity wizard until you come to the "Choosing Custom Actions" page. In the Leave Actions table select the appropriate device to add action for, and then click Add.
From the next page, select the required IR, function, or input from the drop down lists
You will be returned to the previous

My computer or USB port will not recognize the controller. What do I do?
NOTE: Familiarity with Windows and Windows terminology is recommended to complete this process.

If the USB port does not detect the controller it could be due to a timing issue between the USB and the controller.

1. Ensure the controller is disconnected from the USB cable.
a) Unplug all USB devices.
b) Remove the battery from the controller and then reconnect it to the USB cable with no batteries (The controller will get power from the USB and should then be recognized by your computer).
c) Restart the computer.

If the USB port still doesn't detect the remote, go to step 2.

2. Put the battery in the controller and ensure it is connected to the USB port. Verify that your USB port is functioning properly by:
a) Clicking Start on your desktop.
b) Click Control Panel.
c) Click System.
d) Click the Hardware tab.
e) Click Device Manager.
f) Ensure "Human Interface Devices" appears in Device Manager and does not have an exclamation

How do I enable/disable the Welcome page?
To return to the Welcome page, logout of your Monster account by clicking Logout and then login again.

If you do not want the Welcome page to be displayed in the future, select Always go directly to my Home Page.

If you chose to go directly to your Home page, and want to restore the Welcome page, click My Profile and clear the Always go directly to my Home Page after logging in check box.

How do I change the function of the Activity buttons?
To change the activity that is started when an Activity button is pressed:

1. Click Customize Activity Buttons on your home page.
2. Choose the appropriate Activity from the drop-down lists.
3. Click Save.
4. Click Update My controller.

NOTE: Currently, it is not possible to change the functionality associated with More Activities.

What are CD and DVD Listings?
Some types of CD and DVD players can hold more than one disc at a time. In particular, there are some players (called Jukeboxes) that can hold hundreds of discs. Often these players allow the user to select a disc by entering the number of that disc (for example, disc 19 out of 300), or by using a menu driven system.
The Monster Controller can make these types of systems significantly easier to use because they allow you to enter information about each disc (for example, disc 19 is 'The Matrix'), and then select which disc you wish to view based on the name of the movie, rather than having to remember that it is disc 19.
In order for the Monster Controller to control your CD or DVD jukebox in this manner, you must be able to select discs numerically (e.g. select disc 19) as opposed to discrete buttons for each disc (e.g. disc1, disc2, etc).
Note: A charge may be applicable for activating and using this feature. Please contact our sales team for more information.

How do I set up CD or DVD Listings?
To enable this feature for your device, follow the instructions below. Your jukebox must support selecting discs numerically (e.g. "Select Disc 19" instead of discrete buttons for "Disc1", "Disc2", etc), or a menu driven system, for this feature to operate correctly.
Set-up Instructions:
From your home page, click on More Options next to your device.
From the next page select, Redo Initial Setup for this TV.
Follow the wizard until you reach the page with the heading, "How do you select a disc with your original remote control?".
Choose the option I use number keys to select a disc.
When you return to your home page, there will be a link next to your device that says Setup Media.
You should now be presented with a table that allows you to enter the Artist and Album names (for CD Jukebox) or Movie Titles (for DVD Jukebox) for your collection. Ensure that you enter each disc in the correct row corresponding to its Disc Number.
Enter several media titles, th

Can I set up multiple Monster Configurations (login IDs)?
The Monster Controller website will allow you to set up more than one configuration, but each configuration must have a different user name (login ID).

Two Controllers With Two Separate User Configurations

If you have two Monster Controller (one for the living room and a second different remote for the bedroom), and your email address is "abc@def.com", we recommend you create two separate user configurations:
abc@def.com_Living Room - will contain your living room configuration, and

abc@def.com_Bedroom - will contain your (second) bedroom configuration
Two Controllers With One User Cofiguration

If you have identical remotes with the same configuration:

Only one login ID is needed

You may update the controllers from the same login ID
Do a connectivity check before updating, to ensure the configuration is generated correctly for each Monster Controller

NOTE: We recommend that you create the minimum number of configurations

Why can I access and customize only 4 of the 6 soft buttons?
The Monster Controller uses six buttons next to the LCD (three on either side) to provide quick access to additional infrared commands that may be useful during some activities.
In some instances, the menus available for an activity may have a title indicating the activity or menu you are currently in. A title reduces the number of available soft buttons from 6 to 4.
You can force the Monster to use all 6 buttons, but it will no longer display the activity name in the screen.
Login to your Monster home page.
Click My Controller Preferences.
Click Settings.
Change the "Menu Format" option to either 4 button or 6 button.
Click Save.

What are 'Repeats' when sending an infrared (IR) command?
Due to potential problems receiving the IR from the Monster controller, many devices require they see multiple "repeats" of data before they recognize a command as being valid. This threshold can vary between manufacturers, and even devices by the same manufacturer. The Repeats setting specifies how many times the controller should send a command, which is normally between zero and five.

What are 'Repeats' when sending an infrared (IR) command?
Due to potential problems receiving the IR from the Monster Controller, many devices require they see multiple "repeats" of data before they recognize a command as being valid. This threshold can vary between manufacturers, and even devices by the same manufacturer. The Repeats setting specifies how many times the remote should send a command, which is normally between zero and five.

Can I automatically change inputs when I change to some television channels?
Some customers have requested the ability to automatically change inputs when surfing between standard and high definition (HD) channels. For example, channel 600 (SD) may be set to Video1 on the television, whereas channel 700
(HD) may require the television to be set to Video2.
Unfortunately, the remote does not currently support this type of customization, however it is under consideration for future development.
In the meantime, we recommend that customers in this situation use the following workaround:
Create two 'Watch Television' Activities - one for regular television, the other for HD television. In the set-up for each Activity, make sure you choose the appropriate settings (including video and audio input settings). Note that you can customize the channel list for each Activity to show only the relevant channels.

My Monster Controller is having problems learning IR commands from my original remote .
If your Monster Controller is having problems learning IR commands from your original remote, please do the following:
1. Verify you are pointing the original remote at bottom end of your Monster Controller, and are holding the controllers 2-4 inches apart.
2. Minimize the amount of light that could interfere with the learning process by covering the distance between the controllers. Block out sunlight, or turn off the lights.
3. Check that you have installed new batteries in the original remote you are trying to use to learn commands. If the batteries are low, the signal coming from your original remote may be too weak for the Monster Controller to detect.
4. Be sure to hold down the button on the original controller for at least 1-2 seconds, otherwise the signal may be too short for the Monster Controller to process.
5. If you still have trouble teaching the commands, start with the remotes 2 inches apart. Then try again with, slightly increasing the distance each ti

My Monster Controller has stopped working. What should I do?
If your controller was previously working, but has since stopped working:

Select the symptom in the following that best describes what is happening:
Symptom Possible Causes Resolution
The LCD screen is blank
Low battery
The green light at the top of the remote does not go on when I press buttons.

Low battery

No activity selected
Ensure you have selected an activity, and the button you are pressing is used by the activity.

The green light at the top of the remote turns on and off, but none of my devices are responding to any buttons I press.

Low battery

Controller updated from web site, but some devices or activities are not configured correctly.
Ensure any newly added devices and activities are configured correctly.

I am having problems updating my remote. What should I do?
If you are having problems updating your remote: 1. Ensure the remote is correctly plugged into the USB port on your computer. 2. Select the symptom in the following table that best describes what is happening:
Symptom Possible Cause Resolution
I get the message "binary file was the wrong size"
Internet security software on your computer (e.g. Norton Internet Security) may be improperly configured and is interfering with the configuration download

See Binary File was the Wrong Size.

I get the message "This configuration file is not compatible for your remote."

Remote being updated is not the same as the remote used to set up your account
Firmware upgrade required
Run a Connectivity Check by clicking Connectivity on your home page.
Internet Filters

Internet filters such as Norton Internet Security, Internet Explorer's Content Advisor and Net Nanny are designed to filter out objectionable content and damaging viruses in your In

How do I import a media list from a CSV file?
Note that this functionality is available only for CD and DVD Jukebox devices.

Before you can upload a .csv file you must have already configured your CD or DVD jukebox to have media listings. If you do not see a "Setup Media" link beside your device click here
1. Click the "Setup Media" link beside the CD or DVD Jukebox device.
2. Choose the last bullet beside the "Tips" icon, which has a link labeled "click here" which takes you to the CSV import page.

Update the controller.

Notes:
Ensure that you include the header as shown in the sample CSV file

In order to avoid typos in the file, a software tool such as Excel is very helpful

What types of devices can be controlled by the Remote?
The remote can control most types of devices that come with an infrared remote control. However, there are some exceptions listed below:
Bose Lifestyle 20, 25, 30, 40 and 50
Bang & Olufsen (B&O)
Pace Cable Boxes (mainly used in the UK)
Sony VisionTouch (STR-DexxxG)

(STR-DA90ESG, STR-DE805G, STR-DE815G, STR-DE905G, STR-DE1015G, STR-D760Z, STR-G1ES, STR-GA9ESG, TA-VE810G)

How do I set up Music Server or Media Center Listings?
This feature is not supported for Digital Music Servers and Media Center PCs. Media listings for Digital Music Servers or Media Center PCs cannot be accessed directly using the Monster controller.

To access media listings, customize the buttons and/or LCD screen on the controller. For instructions on customizing buttons, read the following, Customizing Buttons.

How do I customize or change the function of the buttons on the controller?
To customize or change the function of a button:

1. Click Customize beside the activity on your home page.
2. Click Change the behavior of buttons.
3. Select a command from the drop-down list in the appropriate Device column.
4. Once you have completed your changes, click Done to save your changes.
5. Click Update My Controller.
Adding a Custom Button Label

To add a custom button label for an activity:

1. Under the Custom Button Label column, enter the label name you want to appear in the remote LCD.
2. Select a command from the drop-down list in the appropriate device column.
3. Click Save.

I use a firewall. How do I allow the Monster applications through?
The default behavior of some firewalls may prevent an application from running on your PC.

My internet service provider is Shaw Communications. What do I do?
An incompatibility exists between Shaw's proxy server and the member's web site. If Shaw is your Internet service provider, then it is necessary to bypass the Shaw proxy server in your Internet Explorer settings:

1. From the Tools menu in Internet Explorer click Internet Options.
2. Click the Connections tab.
3. Click LAN Settings.
The following window will appear:

Ensure that all three check boxes are cleared.

5. Click OK.
6. Then click OK on the Internet Options window.

I use Norton Internet Security or Norton Personal Firewall. How do I allow the applications through?
The Intrusion Detection feature of Norton Internet Security and Norton Personal Firewall recognizes some functions (e.g. the Monster applications) on the www.monstercable.com as suspicious traffic and blocks these functions.

We recommend disabling all firewall and anti-virus software. You can normally disable Norton by right-clicking the icon in the system tray and selecting disable auto protect.

I use Zone Alarm. How do I allow the applications through?
We recommend disabling all firewall and anti-virus software. You can normally disable Zone Alarm by right-clicking the icon in the system tray and selecting disable or close.

Bose Lifestyle® 18, 28 and 35 MiniSystems Bose Lifestyle® 18, 28 and 35 MiniSystems
The Bose system must be set to receive IR commands. For instructions on setting your Bose to receive IR commands, see your Bose User Manual or refer to the following diagram:

Source: http://www.bose.com/pdf/customer_service/owners/og_ls28_ls35.pdf
The Bose Lifestyle 18, 28 and 35 systems are capable of being controlled by both Infrared (IR) and Radio Frequency (RF). By default, they are set to accept RF. They can be fully controlled by the Monster controller when switched to receive IR commands.
Note: The Bose MiniSystem must have the firmware version of 01.03.02 or later in order to accept IR signals. To view the current firmware version:

Turn off the system.

Hold down the STORE button on the front of the device.

While holding STORE, press ENTER.

If the firmware version is before 01.03.02 an update CD is available from Bose.

What are the different speed settings for?
Power On Delay: When a device powers on, it takes a certain amount of time to "warm up" and resume normal operation. For most devices this happens very quickly, but for some devices such as televisions and receivers it can take up to 3 seconds (3000 ms). For some Plasma screens and other high-quality picture reproductions can take close to a minute (60000 ms).

Inter-key Delay: When a device receives an infrared command, the device is then "busy" processing the command. The amount of time required before the device responds to another command is known as the Inter-key Delay, and normally ranges from 0 to 300 milliseconds. Devices with long Inter-key Delays take longer to respond to multiple infrared commands (i.e. when changing television channels).

Input Delay: When a device switches inputs (i.e. goes from Video 1 to Video 2) the device is then "busy" processing the command. The amount of time required before the device responds to another input command is known as the

How do I add a Generic Activity?
To add a Generic Activity, do the following:

Click Add an Activity from your Monster home page.
Click No - manually add an activity to my setup.
Then click Utility.
Choose Generic Activity.
Click add beside the Devices you want to control (i.e. Computer). Once you have added all the appropriate Devices, click Next to continue setting up the Activity.
If you wish to rename the Activity, you can do so by clicking Customize from your Monster home page, next to the Generic Activity, and then select Rename Generic Activity.

Now that you have added a Generic Activity, you will need to customize the appropriate buttons or the LCD screen.

Update your Monster controller.

Another Application is currently communicating with the Monster Controller.
To close another Monster application(s) currently communicating with the controller:

1. Press Ctrl+Alt+Delete .
2. In the Task Manager dialog box, click the Applications tab.
3. Select any task that starts with "EasyZapper".
4. Click End Task.
5. Repeat steps 1 to 4 for other EasyZapper programs running.
6. Click Update My Controller.
NOTE: If other Monster applications are still communicating with the remote, please reboot your computer. This will close all Monster applications.

One Device is plugged into another Device for power. How do I ensure that the Devices are all powered on properly?
To ensure that the Devices are all powered on properly, please call our Support line, and any of our Technical Support Specialists will be able to help you with this. For a list of telephone numbers in your area visit out contact and support hours page
Please advise the agent of your hardware setup.

Bose Lifestyle® 20, 25, 30, 40, and 50 MiniSystems
The Bose Lifestyle 20, 25, 30, 40, and 50 systems are controlled by Radio Frequency (RF or UHF) and therefore cannot be controlled by the current range of Monster controller. To resolve this issue, use the Bose RF Controller (available at many electronics stores), which will take IR commands transmitted by your Monster controller, translate them into RF commands, and will then send them to your system using your Monster controller.

To set up the C-1024 converter to work with the Monster controller:
Ensure the toggle switch on the back of the C-1024 converter is in the up position.
If the Monster controller still does not control your Bose Lifestyle system, unplug and re-plug every cable and wire on the Bose system to ensure everything is securely connected.

Samsung HLN/HLM Series Plasmas
In the Adjust Inputs wizard for your Samsung, only choose the active inputs for your HLN or HLM series plasma by selecting the appropriate options under "In Use?"

Samsung HLN and HLM series plasmas have the ability to skip over inputs not connected to a device. You can access active inputs by pressing the button (on your original remote) that changes inputs. Inactive inputs are automatically skipped over. The Monster controller will automatically cycle through the inputs that have been included

Samsung TXN/TXM Series Plasmas
Each time you update your Monster controller, you will have to repeat the following steps. The Monster controller is able to track the inputs your devices are on in each activity. When you change activities, or power-off and back on, it will keep the devices set to the correct input. The only time it may be "out of sync" is when you first use the system after an update and choose an activity

By using the Help button on the controller, the Monster controller will be synchronized with the television. This will allow the Monster to correctly switch inputs automatically when you choose an activity

To synchronize your Monster controller with your system after updating the remote:

1. Choose an activity and then press Help on the controller.
2. Carefully answer the questions on the LCD. Repeat steps 1 and 2 for each activity.

How do I add a Second Zone/Multi-zone for my Stereo Receiver?
To add a Second Zone/Multi-zone for your stereo receiver:

1.Click Add a Device on your home page.
2. Select Amplifier from the Device Category column and follow the online instructions.
3. Click Update My Remote. You can now access the second zone receiver through Device mode.
4. On the Remote press Device and select Stereo Receiver 2 from the list. If Stereo Receiver 2 does not appear in the first page of the LCD press Next to find it. Your remote will now only control the second zone functions for the receiver.

To customize the buttons for your second zone:

1. Click More Options next to the Second Zone Receiver on your home page.
2. Click Customize the Device, Sound, and Picture Commands for this Stereo Receiver.
3. Click Done when you are finished.
4. Click Update My Remote.

My device won't power on or some of the commands for my device don't work when I select an Activity?
There are two likely causes for a Device not working properly. It is either set to a different code setting in our database, or changing delay settings will fix the timing of the commands.

1. While in front of your entertainment system, please choose an Activity that includes the Device that is not working properly. If the Device does not power on, please use the "Help" button and scroll through the questions. When you get to the question "Is the device On?" choose "No" and see if it powers on your Device. If it does power on, this tells us that it is a timing issue, and not an incorrect IR command. To fix the timing of the commands to this Device, please choose 'More Options' beside the Device on your home page, then click 'Adjust the Delays'. Increase the "Inter-Device Delay" for the Device and click "Next". Update the Remote.
2. If it does not power on the Device, please press ?Device? on the remote. Choose the Device from the LCD screen. Use the ?Next? button to scroll

Why does the TV go to the wrong input when I select an Activity?
The remote is able to track what inputs your Devices are on in each Activity, so that when you change Activities, or power off and back on, it will keep the devices set to the correct input.

The only time it may be "out of sync" is when you first use the system after an update and choose an activity.

If the input on a Device is out of sync, press Help and answer the questions, to set the input correctly.
If the input is still not correctly set, follow the appropriate tests to determine the problem and solution:

A) My original remote cycles through the inputs with one button
1. Ensure the correct inputs are displayed, and are in the correct order on the Inputs page. This is the order they will be cycled through by the remote.

2. Using the device's original remote, when you turn off the device while it's on a certain input, such as Input 1, and then turn it back on, does the device stay on its previous input, or does it revert to a certain input? <

What are the system requirements?
The minimum system requirements are:

Windows System Configuration

IBM compatible PC with USB plug-and-play support
Microsoft Windows 98SE/ME/2000/XP operating system

50 MB free hard drive space
Internet connection (dial-up, cable, DSL, etc.)
Macintosh System Configuration

Mac with USB plug-and-play support
Mac OS 10.2 or higher
Safari 1.0 or newer web browser
10 MB free hard drive space
Internet connection (dial-up, cable, DSL, etc.)

The words 'Safe Mode' appear on the remote. What do I do?
If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in Safe Mode Requested by taking out the battery, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in Safe Mode Requested, re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert the battery into the remote.

Gefen AV Switches
Gefen has reported IR conflicts users are experiencing between their 4x1 HDTV switcher and HDTV sources.

For an explanation, see http://www.gefen.com/kvm/support/upgrade.jsp

Sony VisionTouch
Warning: The information contained within this article is from an invalidated third party source and is not a Monster-authorized solution. Monster Cable is not responsible for any damage resulting from actions based on the content of this article. Use the information contained within this article at your own risk.

No learning remote can work with a VisionTouch receiver.

Work-around: There is a device that can be made to allow your Monster controller to control your VisionTouch device. For instructions, see sony-rec-strda90esg.zip
The VisionTouch system uses a 455KHz carrier frequency, which seems compatible with many learning remotes, but uses a completely unique IR protocol that cannot be learned by almost every universal remote to-date, including Sony's own models.

Samsung DLP - firmware version check
Warning: The information contained within this article is from an invalidated third party source and is not a Monster-authorized solution. Monster Cable is not responsible for any damage resulting from actions based on the content of this article. Use the information contained within this article at your own risk.
See http://www.remotecentral.com/cgi-bin/mboard/rc-discrete/thread.cgi?1833 if any of the following apply:

You need help to check your Samsung DLP for the firmware version number.

You are having difficulty switching inputs with the Monster controller, and need help to determine whether your Samsung DLP is able to accept discrete (direct access) commands.

How do I turn on my Monster Controller's backlight?
To enable the backlight (glow light) on your Monster controller:

1. Click My Controller Preferences from your Monster home page. 2. Click Settings. 3. Next to the glow timing, select the length of time you would like the backlight to stay on. Note: Longer backlight times will impact battery life. We recommend selecting 5 or 10 seconds. 4. Click Save. 5. Update your Monster controller.

If you experience any problems with the glow light, do the following:

1. Remove the batteries from your controller and plug the controller into your computer. It will draw power from the USB port of the computer. 2. Press the Glow button. a) If the controller illuminates, then insert fresh new batteries, and disconnect from USB. b) If you notice the controller does not illuminate, please contact Monster Technical Support.

What type of help is available to users?
We have provided you with the following tools to help you control your entertainment system exactly the way you want:

User Manual (available in print and online formats)

FAQs

Help link for each page of a wizard

What are the options for Adjust Inputs?
For specific instructions, click the scenario that best describes your inputs:

a) My original remote cycles through the inputs with one button
b) My original remote has separate buttons for each input
c) My original remote requires you to first enter a menu to select the proper input
d) My original remote has 2 or more buttons that cycle through the inputs: Contact our Customer Support Team

How do I adjust the 'Repeats' setting for my Device?
To adjust the repeats setting for a device:

On your home page click More Options next to the device having problems.

Click Troubleshoot.

Select 'Show me more problem' and click Next
Select My device doesn't appear to receive every command correctly. and click Next.

Select The device responds to some commands occasionally and click Next.

Select the option either one above or one below the current setting and then click Save.

Click Update My Remote.

If this does not resolve the issue, repeat steps 1-7 and try a different number of repeats.

Bang & Olufsen (B&O)
Bang & Olufsen equipment uses a high frequency IR (infrared) protocol that can only be controlled by the 800 and 500 series Monster controllers. The 600 and 700 series Monster controllers are not able to control Bang & Olufsen equipment at this time.

Pace Cable Boxes (mainly used in the UK)
Pace cable boxes use an infrared protocol called IRDa. Only the 800 series of Monster controllers can send these infrared commands.
All other controller models can control Pace cable boxes using a Red-Eye translator. Visit redremote.co.uk for instructions.

Binary File was the Wrong Size. (Mac Only)
The update application checks the binary size of an update file is correct. If the check fails, you will get an error message, "The binary file was the wrong size".

1. On your web browser, click Tools, and click Internet Options.
2. Click Delete Files to delete your Temporary Internet Files.
3. If this does not help, save the file to your Desktop and double-click to open it.
NOTE: If you have Internet security software (e.g. firewall, anti-virus, or Norton Internet Security) installed it may prevent the download of files containing executable data. In this case it is necessary to adjust this software to trust the file the web site is sending.
4. If you are still receiving the error, lower your TV listings to None:
a) Click Setup Tv Content beside each television-based Activity. Appropriate Activities include (but are not limited to) Watch Television, Watch PVR, and TiVo Television.
b) Under Choose the number of days worth of TV Listings loaded on each Updat

My television channel provider is not listed. What do I do?
The list of television channel providers is based on your ZIP or Postal Code, City and State. This information is contained in your Profile. To correct your Profile, choose the "My Profile" link from your Home Page and run the Activity setup again.

I don't know what Device Type to select for one of my devices. What do I choose?
Read the description for each device type. Choose the one that you think best matches your device. Don't worry, you will always be able to change your selection later.
Note that you can click on the "Show More Device Types" button to expand the list of device types.

The manufacturer of one of my devices is not listed. What do I do?
In the list of manufacturers for that device type, choose "-Not Listed-". Make sure you select the manufacturer of all of your other devices. Then click Next and you will be able to enter the missing manufacturer name.

How do I find the manufacturer of my device?
Many manufacturers print their name on the front faceplate of the device, or on a sticker on the back of the device. Another good place to look is on the user manual for your device.

Which type of Activity setup is right for me, Basic or Custom? _ OBSOLETE
Basic
The Basic setup is the best choice for standard livingroom entertainment systems, unless you use your VCR as an A/V passthrough in the Activity (see below).
Custom
If you have a more elaborate entertainment system setup, then you should choose the Custom option. Here are situations where you should choose the Custom option:
You use your VCR to pass the A/V signal from one device to another in the Activity (A/V passthrough).

Example 1: To watch satellite TV, you need to turn your VCR on (because you have the signal from your satellite box go to your VCR and then to your television).

Example 2: To play a video game you need to turn your VCR on (because you have the signal from your game console go to your VCR and then to your television).

You use your amplifier as a pre-processor in this Activity.

You use your sound processor in this Activity.

You use a light controller in this Activity.

You use an A/V switch in this A

How do I Watch Television from Cable and Satellite?
If you Watch Television channels using more than one device or service provider, then you can add more than one Watch Television Activity to your configuration.
For example, you might create a "Watch Satellite" Activity and a "Watch Cable" Activity.
The "Watch Satellite" Activity will use the Satellite to change channels, and the "Watch Cable" Activity will use your Television to change channels.

Why am I getting an error?
The setup wizard encountered a problem while configuring this activity. There are a number of possible causes for this:
You may have deleted a device recently. For example, if you have deleted your CD player, the 'Listen to CDs' activity will not work correctly.
You may have incorrectly setup a device (look for "Needs Setup" on your Home Page). For example, if the inputs are not specified correctly for your television then the 'Watch a DVD' activity will give you this error.

What does the connectivity check do?
The connectivity check will ensure that the USB drivers and software are installed and working correctly. It will also ensure that the remote is communicating with the website before you move on to configuring the Remote.

Why is a file downloaded to my computer? (Mac Only)
The website will send a small file to your computer. This file contains information to send to the remote with one of the software applications installed on your computer. Once the file download has completed, the software application that communicates with the remote should launch automatically to perform the communication.

" I get an error "The specified path does not exist. Check the path then try again."
The update file is stored temporarily on your hard drive. Your browser chooses a temporary path location. Sometimes the hard drive location is full. To fix this problem, try the following:

Open a new browser window.

On the menu bar of your browser, click on Tools, then Internet Options.

Click on the "Delete Files..." button in the Temporary Internet Files section under General.

Try the download again.

I follow the instructions, but I get a dialog box which says: "Windows cannot open this file..". What now?
You may have seen a window like this, when you attempted to convert your test drive account:
You need to install the software from the CD provided with your remote. After you install this software, plug the remote into your computer with the USB cable provided. Then return to the Test Drive window and click "Convert". If your computer needs to be rebooted during the software installation, login using your Test drive login ID, and then click "Convert".

How do I know when I have finished using the Controller Update Application?
When you enter this page, a window should pop up, which looks like this:
If all goes well, the website will communicate with the controller, that window should disappear, and you should be automatically sent to the next page, which, if successful, will indicate that the Connectivity is confirmed. It should look something like this:
If for some reason, the first window (grey) opens, but does not close, you should take note of the information on that page, and click on the "Troubleshoot" button at the bottom of the page. The image below is an example of such a problem:
If the first window opens, and closes, and everything seems to have worked, but you are not directed automatically to the page which indicates that Connectivity is confirmed, you should click on the "Done" button.

What does the Troubleshoot button do? - Obsolete
The troubleshoot button launches a connectivity troubleshooting wizard, which will help you to establish connectivity between the Monster controller website, and your remote control. Options within this wizard will allow you to:
Install the Monster client software, if you have not already done so. (The Monster client software allows your computer to communicate with the Monster Controller.)

Help you to 'wake up' the Monster client software if it is not responding

Troubleshoot and fix problems with the Monster client software recognizing or communicating with your remote.

Troubleshoot and fix problems with the Monster client software communicating with the Monster controller web site.

What happens if I skip the connectivity check?
If you skip the connectivity check, and connectivity between your remote control and the web site has not been established, you will not be able to set up your remote control. We recommend that you attempt to troubleshoot the problem with our troubleshooting wizard. If the wizards do not help you to resolve your problem, please contact our customer support team; our specialists will be happy to help you to set up your remote control.

How do I know which error has occured?
When the client application (the pop up window with the grey background) encounters an error, it will remain open, and a message will be displayed in a box in the centre of the window. Example:
In the example, the heading of the error is "No Remote Detected." Informative text is displayed in the text, recommending a course of action. You should always try this first. If the recommended course of action does not succeed, you whould use the troubleshooter, which will suggest more options.

How do I know if I haven't installed the Monster Controller client application?
If you followed the Quick Start, and installed software from the CD provided with your Monster controller successfully, then you have installed the Monster client application. If the Monster client application is installed and running, it should launch automatically when you do a connectivity check.
If the client application is not installed, you will see a dialog like this, when the Monster web site attempts to connect to your Monster controller:
In this case, you should select the option to install the Monster client software.

How do I know if the Monster client application showed me an error?
The Monster client application pops up in a separate window, and has a grey background. it should look something like this:
If all goes well, this button should close by itself, during a connectivity check, after it has completed.
If the window is showing an error, it will remain open, and there will be a message providing additional information, which you should note for troubleshooting. Here is an example of an error with the client application:

What do you mean by the
When we say "Language", we are really talking about the Infrared Language that your existing remote control uses to control the device.
There are many different Infrared Languages. The remote needs to know which of these languages is used to control your device.

I don't know which speed setting to modify. What do I choose?
Power On Delay. When a device receives a 'PowerOn' command, it takes a certain amount of time to 'warm up' the device and resume normal operation. For most devices this happens very quickly, but for some devices such as televisions and receivers it can take up to 3000 milliseconds (three seconds).
Inter-key Delay. When a device receives an infrared command the device will become 'busy' processing the command. The amount of time required before the device will respond to another command is known as the inter-key delay, and normally ranges from zero to 300 milliseconds. Devices with long inter-key delays take longer to respond to multiple infrared commands (for example, when changing television channels).
Input Delay. When a device switches inputs (e.g. goes from Video 1 to Video 2) the device will become 'busy' processing the command. The amount of time required before the device will respond to another switch input command is known as the Input delay, and normally ranges from 5

What format should I type in my model number? All upper case, with spaces or with dashes?
It is best to enter the model number exactly how it is written on your device or on the user manual for your device. Don't worry if you're not sure. Just type it in as you see it and we will search for the best match. Most manufacturers use UPPERCASE for their model numbers. Here are some examples of model numbers:
AV-32D303
CDP-CX240
RTS 2628V

Where do I find the model number of my device?
Many manufacturers print the model number on the front faceplate of the device, or on a sticker on the back of the device. If you look at the back of your device, do not be confused by the serial number. Make sure you look for the model number. Another good place to look is on the user manual for your device. Most manufacturers use UPPERCASE for their model numbers. Here are some examples of model numbers:
AV-32D303
CDP-CX240
RTS 2628V
Aconda

I've tried everything and I can't find the model number for my device. What do I do now?
It is very important that you find the model number because this will allow us to find a good match. However, if you cannot find a model number look for a "family", "line" or "series" designation on your device. This will allow us to show you a list of AV components with that designation.

What must I do after I have Updated my remote?
The most important thing you should do after your remote has been updated is synchronize it with your entertainment system. Synchronizing your remote with your system tells the remote what devices are on and off, and what their inputs are set to.

Note: You will only have to do this the first time you try an Activity. From then on your remote will remember these settings and will control all the devices automatically for you.

To synchronize your remote:

Turn off all your entertainment devices manually or using their remote controls.

On your remote choose an Activity you would like to try.

If your remote did not seem to turn on the correct devices for the activity, or if an input or setting is not correct (for example, you do not see a picture on your TV or hear sound) press Help on your remote.
a. Answer the questions on your Remote's LCD screen. This will synchronize the remote with your entertainment devices.
Press Power on the remote to

The remote does not control one of my devices when I choose an Activity?
Try to determine the cause of the problem. If you think you know the cause of the problem, click on the appropriate link next to that device. If you are not sure, click on Troubleshoot next to that device, or click on Troubleshoot next to the Activity for which that device is not controlled properly.

The controller is missing an infrared command to control one of my devices?
Click on More Options for that device and Learn the infrared command from your original remote.

How do I make the buttons on the controller do what I want them to do?
Because the behavior of each button changes depending on the Activity you are in (e.g. Watch a DVD), you need to pick the Activity and then the device before specifying which button you want to customize. Click Customize next to the Activity you want to change the behavior of a button in.

What is the Characterization Activity? Can I remove it?
The Characterization Activity is used to help you setup your controller for a device that is not yet in our database and that you do not have the original controller for. In this case, the members's website will find all of the possible infrared languages for your device and put them into the Characterization Activity. The next time that you update the controller, you will be able to test each of these languages to see if any one of them controls your device.

Once all of your devices are setup and being controlled by the remote, you will no longer need this Activity and it should be automatically removed from your configuration. If it is not removed automatically then you can remove it by returning to your home page, clicking on the 'Remove an Activity' and then select the "Characterization" Activity from the list.

Why is it so important to know about my Devices?
Each of your AV components has a remote control and a unique set of characteristics. For the remote to control your components as a single entertainment system, it needs to know both the remote control commands used and the characteristics of each device.

As an example of a characteristic, a device such as a Stereo Receiver can have many different inputs (CD, DVD, Tape, Tuner etc). Each input allows the Stereo Receiver to play sound from a different source. The device's remote control sends the command to change between those inputs when you press the button called "Input".

Once the remote knows about each component's characteristics and the commands used to control those devices, the remote can be configured to control groups of components together to create Activities.

I converted my test drive account, but some of my devices are notsetup properly, or don't function as I'd like them to. What now?
During the test drive, users are sometimes directed to choose a similar remote, if an exact model number match is not found. In contrast, new users that have not run the test drive typically have the opportunity to use the controller's intelligent learning system to make an informed choice of similar devices.
After converting your test drive account, we recommend that you choose "More Options" from the "What do you want to do next?" page. This will bring you to your home page. Remove the device that is not functioning properly, and then "Add" the device again from the left panel (Devices). This will allow you to configure your device using the standard Device Wizard, and enable you to make use of the controller's intelligent learning system.

What are Inputs?
Home electronic devices such as televisions, VCRs and stereo receivers, require an audio and/or video "signal" to perform their intended purpose (playing audio or video). This "signal" can come from a cable company, an antenna, a satellite, a VCR, a DVD player, etc. Typically, the signal is sent via a cable, or multiple cables that plug into connectors on your device. The connector that the cable plugs into is called an "input".
There are different types of inputs, and sometimes a single device can have more than 1 type of input. Examples of different inputs include RCA inputs, co-axial inputs and optical inputs. Here are what these inputs look like:

How do I know what inputs my device has?
What we call "Inputs" are also known as "Sources" or "Functions" of a device. Your device will have one or more inputs (e.g. Antenna, Video 1, Video 2, DVD/LD, etc). Each input allows your device to process sound and/or video and from a different device. To find the names of the inputs for your device please try one or all of these suggestions:

Using the Input, Source or Function button(s) on your device's original remote, switch though all of the inputs and note the name of the input that is shown on the device's screen or display.

Review the User Manual for your device which should list all of the available inputs.

Look at the back of the device and make a note of the names and number of the inputs.

I am having problems logging in. What should I do?
The login id or password may be incorrect.
Close this window then click on the "I can't log in" link on the login screen.

Once you have determined the correct login id and password, you can avoid having to type in your login id each time by clicking the "Remember my Login ID for next time" checkbox on the login screen.

What steps do I need to take if I am replacing my Monster Controller with a different model number?
If you have upgraded your existing controller
The website will automatically convert your existing Configuration to the correct format for your new controller. To ensure that the conversion is complete, please follow the instructions below:
Install the latest Software onto your computer by following the instructions in your Quick Start User Guide.

After installing the software, a web browser will open automatically and direct you to the Account Information page.

Click on the link 'I already have an account!'. You will be directed to the Monster User login page.

Login to your account as normal.

Click on the 'Connectivity' link from your home page and then follow the instructions to download and run a connectivity check.

Update the controller as normal.

I have purchased a second controller and I want to use both. What do I do now?
You will need a separate account for each of your controllers.
To create a new account, simply follow the instructions in the box as a New User. To clone your account, please contact Customer Service. This will save you from having to set up your AV components and set up Activities again.
Login to your account as normal.

Click on the 'Connectivity' link from your home page and then follow the instructions to download and run a connectivity check.

Update the controller as normal.

Why do I need to enter my address? What is done with this information?
Your address is used by the website to determine which TV listings are appropriate for your area.

We are grateful if you let us know where you heard about us and who you purchased the controller from so that we can determine how effective our advertising and training programs are.

The Login ID that I want to use is already in use. What do I do?
Every customer gets their own, unique login ID. This is so that you can log in any time you want, and the web site knows who you are, and what your controller settings are. If the login ID you would like to use is already used by another customer, simply choose a different login ID. The best login ID to use is your email address because then you know no other customer will already have it, and it is easy for you to remember.

Why should I join the Member Mailing List? Will I receive a lot of spam emails?
We value your privacy and will only send you information that relates to the remote.

From time to time we will send you updates on features and enhancements we have added to the Member web site or controller firmware, and keep you informed of any bug fixes. This will allow you to know when to connect the controller again to try them out. We suggest that you join the Member Mailing List and that if you find that the information we send you is not useful, you can easily change your Member Profile from your Member Home page (once your remote is set up).

As a valued Member, we may also send you special offers from time to time so that you, your friends, or family can purchase a controller at a significant discount. Again, it is easy to remove your email from the Member Mailing List if you find that these special offers are not helpful.

How does the controller setup work? What should I do next?
To set up a controller, follow the setup questions one page at a time. Choose the correct answer to a question, or chose an option and click Next. The setup should take less than an hour, but for some customers with complex entertainment systems and who wish to do customization, the setup could take longer.

The setup process is as follows:
Prepare for setup by installing communication software on your computer.

(AVL 300) Specify any lighting or Z-wire wireless devices you with to control with your Monster Controller.

Specify the model numbers of the components you wish to control as a system with the Monster Controller.

Answer Activity questions (such as "when you watch a DVD, do you listen to the sound from your TV's speakers or your stereo's speakers?").

Update your controller's memory with the configuration downloaded from your account

Your website says I need a Flash plugin to view some tutorials. Where do I get Flash?
Please note that you require Macromedia Flash installed to view the Tutorial. If you do not already have it installed, please click here to download the application.

How do I use the Search Tool?
To use the search tool, enter the terms you wish to search for into the text field, and then press the 'Search' button. Here are some examples of searches:

USB. Return results that are relevant to USB issues.

USB Windows. Return results that are relevant to both USB and Windows.

"USB cable" Windows. Return results that are relevant to both "USB cable" and Windows.

Why do I need to change between inputs?
Different signals are connected to different inputs on your device. Usually a device can only select one input at a time, so it is necessary to tell your device which input to select. For example, your television may be setup to show signals from your cable company, your VCR and your DVD player. To show the signal from your DVD player (ie. to watch a DVD), you must select the input on your television that your DVD player is connected to. So if your DVD player is connected to an input called "Video 2", then you have to select the "Video 2" input on your television to watch the DVD.

What is a Similar Device?
A Similar Device has the same Infrared Language as your device, and a similar set of Features.
Examples of Device Features are:
How you turn the power on and off (one button, or two buttons).

How you change channels (two digits, or three digits, or digits and enter).

How many inputs the device has. (e.g. how many other devices can be connected to it)

What happens if I click Order Now?
When you click Order Now, you will be directed to our online store, where you can purchase any model of Monster Controller. You will be able to return at any time to the test drive page by clicking the Member Login link and using your test drive login ID and password.

How do I try a different model controller with the Monster Test Drive?
The Monster Controller test drive is concerned with setting up devices and one-touch access to Activities. Aside from the graphics used, the test drive is the same for all models of Monster Controller. At Intrigue Technologies, we believe that all universal remotes should be able to control all brands. In fact, we guarantee it. A test drive that was initiated with any model of monster controller can be converted to work with any model of Monster Controller purchased.

I want to purchase a different model of Monster controller, and I don't want to go through the whole
A test drive that was initiated with any model of Monster controller can be converted to work with any model of monster controller purchased. At Intrigue Technologies, we believe that all universal remotes should be able to control all brands. In fact, we guarantee it.
Once a regular setup is converted from the test drive setup, users are able to make customizations to their remote, and these are specific to the different model numbers, because the different models have different features and button layouts.

I chose some devices randomly, but I want to try my real model numbers now.Can I go through this tes
If you did not match exact model numbers when you took the test drive, we recommend you either run the test drive again, or wait until you receive your Monster controller, and then start over by clicking the New User Setup link.